Creating an Admin Profile

To add an Administrator account to your vSUITE solution, follow the steps provided below. Important: missing or not completing any of the steps provided may result in the ACD system not operating as expected.

  1. Create an Admin profile in vSUITE administration portal.

Step 1 – Create an Admin profile in vSUITE administration portal.

Open the vSUITE administration portal

From the menu, select Admin Profiles

From the Admin Profiles screen select Add New+

Next, provide the details for the administrator account

  • First Name = The administrator’s first name.
  • Last Name = The administrator’s last name.
  • Username = The administrator’s Username that will be used to log into the vSuite Administration Portal.
  • Password = The administrator’s password.
  • Email Address = The administrator’s email address. This is used to send alerts or error messages.
  • Permissions = Select the permissions assigned to this user. An administrator can be selectively given permissions to make changes to some or all parts of the system.

Select the Apply button.

You have successfully created and configured an Admin Profile.

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